National Water and Sewerage Corporation Leading the Online Customer Engagement in Africa.
Three years back, National Water and Sewerage Corporation had operations in 23 towns; currently the organization has been able to extend its services to 148 new towns bringing it to a total coverage of 171 towns to date. This was revealed during a customer meeting session dubbed “Celebrating our water heroes” #NWSCWaterHeroes on Twitter. The session included staff of national water, invited customers and the online community which included social media influencers and bloggers. The organization has for a long time practiced the art of bringing all the stake holders closer to the institution through continuous engagements in communities and online. Without doubt this entity seems to have mastered what many organizations grossly underestimate and that is close customer engagement for information to the customers and feedback from the customers. Every single day there are more customer complaints and feedback issues resolved online through the organization’s social medi...