Social Media subscribes to the power of the majority, LISTEN!!!
On 9 th August 2015, I wrote an article “ Do Not Kill Your Business; Learn How To Handle Social Media Crisis.” http://mindleadersuganda.blogspot.de/2015/08/do-not-kill-your-business-learn-how-to.html I clearly mentioned it that social media does not have a perfect formula. Its trends and stories will favor you when you clearly do more listening than talking and defending yourself. With the current trending tough hash tags on twitter; #No2Violence and #IStandWithHellen , it’s no longer news that the debate is gaining momentum every single minute on social media and the repercussions can be devastating if not handled well. Growing unpopularity in services, financial loss due to loss of customers and being listed red as one of those institutions that disrespect employees are some of the negative results that can befall your brand simply because you did not listen. Ladies and gentlemen, there is no brand that is bigger than its employees and customers. In orderto handle Crisis,