I greet you all, hope today's message finds you our esteemed bloggers in good health. I have been asked a very wonderful question by one of our readers as to who is supposed to have good customer care. Of course my answer was everybody who owns a business and all those working for organizations.
Whether you are a cab driver, a market vendor ,a doctor or even a chapatti maker and a bodaboda cyclist ,the way you treat your customer today determines whether they will come back tomorrow or not. Imagine a cab driver who says hello to his passenger as soon as they see them at the air port ,then he goes ahead to ask where are heading today madam? As soon as the passenger takes her seat he plays nice soft music as they travel and finally he offers his business card to the passenger and says any time you need him, he is only a phone call away.
We decided to use a rare example to show that customer care goes beyond organizations to as far as personal services and individual small scale businesses.
By Mwebya Fred